Purpose of this privacy policy

Artisan Coffee Co. Limited (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal data you provide to us. This privacy notice will let you know how we collect, process and manage your personal data which we have received through your use of our website www.artisancoffeeco.com (the “website”). The privacy notice will also notify you of your privacy rights in relation to the personal data and how the law protects you. 

It is important that you read this privacy policy together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you, so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them. 

This privacy policy covers the following: 

1. Purpose of this privacy policy
2. Important Information and who we are
3. The data we collect about you
4. How your personal data is collected
5. How we use your personal data 
6. Disclosures of your personal data
7. International transfers 
8. Data security
9. Data retention 
10. Your legal rights 
11. Glossary

Important information and who we are

Controller

We are responsible for your personal data as Data Controller.  If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us by letter or email using the details below: 

The Data Protection Officer

Artisan Coffee Co.

Great Park Road

Bradley Stoke 

BS32 4RU

E-Mail: info@artisancoffeeco.com

You have the right to make a complaint at any time to the Information Commissioner’s Office in the United Kingdom, the British supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the Information Commissioner’s Office, and invite you to contact us in the first instance.

Changes to the privacy policy and your duty to inform us of changes

Please note that we may amend this policy from time to time and any updated policy will be posted on our website and, where appropriate, notified to you by e-mail.  Please continue to review this policy whenever accessing the website.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Links to third party websites

Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

Types of personal data

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

• Identity Data includes first name, last name, title, date of birth and gender.

• Contact Data includes, billing address, residential/delivery address and postcode, email address and mobile and telephone numbers.

• Transaction Data includes details about payments to and from you and other details of products, services and events you have purchased directly from us.

• Financial data includes bank account and payment card details.

• Technical Data includes (where you access the websites) internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access the websites. 

• Aggregated Data is also collected, used and shared, such as statistical or demographic data. This information may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may anonymise and aggregate your Usage Data or Contact Data for market research or customer profiling purposes.

• Profile Data includes your personal and professional interests and preferences and your experiences of our products and services.

• Usage Data includes information about how you use our site, products and services. 

• Marketing and Communications Data includes your preferences in receiving direct marketing material from us and certain third parties and your communication preferences.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services).  In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time. 

How is your personal data collected?

We use different methods to collect data from and about you including through:

• Direct interactions. You may give us your Identity, Contact and Profile Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

• express an interest in, order, purchase or use one of our products, services, or events relating to Artisan Coffee Co.
• attend an Artisan Coffee Co. event
• request marketing to be sent to you (by giving us your express consent via an opt-in notice);
• request customer support; and
• give us feedback or contact us. 

• Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies. Please refer to our Cookie Policy at [insert link]. 

• Third parties. We may also receive personal data about you from various third parties as set out below:

• Technical Data from analytics providers such as Google based outside the EU; and
• Contact, Financial and Transaction Data from providers of technical, payment and delivery services.

How we use your personal data

General

We will only use your personal data when the law allows us to. 

We will handle and process your data in accordance with the General Data Protection Regulation (Regulation (EU) 2016/679) (“GDPR”) and applicable local data privacy regulations.

Most commonly, we will use your personal data in the following circumstances:

• where we need to perform a contract, we are about to enter into or have entered into with you, or to provide a product or service which you have requested;

• where it is necessary for our legitimate interests, and where your interests and fundamental rights do not override those interests; and

• where we need to comply with a legal or regulatory obligation.

Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to us sending marketing communications to you via email. If at any time we do request your consent to the processing of your personal data, you have the right to withdraw such consent at any time by contacting us as set out at paragraph 2 above. 

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below. 

Purpose/Activity	Type of data	Lawful basis for processing including basis of legitimate interest
To register your interest in receiving details of Artisan Coffee Co., including Artisan Coffee Co. news, products, services, events and merchandise, including promotional and special offers	(a) Identity  (b) Contact (c) Profile	Promote Artisan Coffee Co., products, services, events and merchandise. Respond to your request.
To process and deliver your order including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us (c) Provide the actual product or  service to you (including with the assistance of our third party sub-contractors and suppliers (see paragraph 6)	(a) Identity  (b) Contact  (c) Financial  (d) Transaction  (e)Marketing and Communications	(a) Performance of a contract with you  (b) Necessary for our legitimate interests (to recover debts due to us)
To manage our relationship with you which will include: (a) Direct marketing of Artisan Coffee Co. news, products, services, events and merchandise, including promotional and special offers (b) Notifying you about changes to our terms, websites or privacy policy (c) Providing you with customer support (d) Notifying third parties of any personal data necessary for such companies to provide a service associated with your purchase of an Artisan Coffee Co. product, service or event	(a) Identity  (b) Contact  (c) Profile  (d) Marketing and Communications	(a) Performance of a contract with you  (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services/events)
To administer and protect our business and the website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)	(a) Identity (b) Contact (c) Technical	(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation
To deliver relevant website content to you and measure or understand the effectiveness of such content	(a) Identity  (b) Contact  (c) Profile  (d) Usage  (e) Marketing and Communications  (f) Technical	Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our websites, products/services, marketing, customer relationships and experiences	(a) Technical  (b) Usage	Necessary for our legitimate interests (to define types of customers for our products and services, to keep our websites updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you	(a) Identity  (b) Contact  (c) Technical  (d) Usage  (e) Profile  (f) Marketing and Communications	Necessary for our legitimate interests (to develop our products/services/events and grow our business)

Marketing 

We may use your Contact Data for us to contact you by email about Artisan Coffee Co. news, products, services, events and merchandise, including promotional and special offers, but only where you have given us your express consent to do so by means of a specific opt-in to direct marketing. 

Opting out

You can ask us or third parties to stop sending you marketing messages at any time by sending a request by post or email to the address or email address set out at paragraph 2 of this privacy policy or by following the unsubscribe link on our marketing communications sent to you. 

Cookies

Our website uses cookies to distinguish you from other users of our websites. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website. For detailed information on the cookies we use in connection with the website www.artisancoffeeco.com, the purposes for which we use them and how to manage them please see our Cookie Policy at [insert link].

Change of purpose 

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us by emailing info@artisancoffeeco.com. 

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Disclosures of your personal data

We may share your personal data with the parties set out below:

• In order to process any orders or requests you make regarding Artisan Coffee Co. products, services and events, to host you at an Artisan Coffee Co. event, or to provide you with customer support, we:

• may need to share your personal data with some of our service partners, suppliers and sub-contractors and payment service providers. 

We will only allow such parties to handle your personal data when we have confirmed that they apply appropriate data protection and security controls and we have in place with them contractual obligations relating to data protection and security which include a requirement that they may only use your data to provide services to us and to you, and for no other purposes. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. 

Other third parties

Apart from the above parties, we will not disclose your personal data to any third party without your express consent, except that we may make such a disclosure to governmental bodies, regulators, law enforcement agencies, courts/tribunals and legal advisers or insurers where we are required to do so in order to: comply with our legal obligations; exercise and/enforce our legal rights; prevent, detect, investigate crime or prosecute offenders; or in order to protect our employees and customers. In each case any such disclosure will comply with the relevant laws. 

International transfers

For those customers and prospects who are resident in the European Union and Switzerland, the data that we collect from you will only be transferred to, and stored at, a destination within the European Union (EU). If we should need to transfer your data outside the EU for a legitimate purpose we will seek your consent or else notify you of any legal basis for such transfer, and ensure that the third party receiving your data has in place adequate levels of protection in accordance with the General Data Protection Regulation 2016/679.

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.  In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need.  They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

For how long will you use my personal data?

We will only retain your personal data for as long as necessary to fulfil the purposes for which we have collected the data. Where personal data is held for marketing purposes and there is no sales history we will hold your personal data for no longer than two years from the date of your last interaction with us. Where you have purchased an Artisan Coffee Co. product, service or event directly from us we will keep your personal data for no longer than ten years from the date of your last interaction with us unless you contact us and instruct us otherwise pursuant to your rights as detailed at paragraph 10 below.  

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

 Legal Rights for Customers & Prospects based in the European Union

What are these?

Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:

• Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

• Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

• Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request. 

• Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

• Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. 

• Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you. 

• Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

If you wish to exercise any of the rights set out above, please contact us as set out at paragraph 2 of this privacy policy.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. 

Glossary

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

Cookie Policy

What are cookies?

Our website artisancoffeeco.com (“site”) operated by Artisan Coffee Co. Limited (“we”, “us”, “our”) uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

Different types of cookies

• Essential/strictly necessary cookies. These are cookies that are required for the operation of a website. They include, for example, cookies that enable you to log into secure areas of our website, and to use online forms.
• Analytical/performance cookies. These enable the website to recognise and count the number of visitors to the website and to see how visitors move around the website when they are using it. This helps to improve the way a website works, for example, by ensuring that users are finding what they are looking for easily.

• Functionality cookies. These are used to recognise a user when they return to the website. This enables the personalisation of content for the user, to greet the user by name and remember their preferences. 
• Targeting cookies. These cookies record a user’s visit to a website, the pages the user has visited and the links they have followed. This information can be used to make the website, the advertising displayed on it and communications sent, more relevant to the user’s interests. 

For our site we use essential and analytical cookies. 

A cookie can also be classified by its lifespan:

• Session cookie – which is erased then the user closes the browser.
• Persistent cookie – which remains on a user’s computer/device for a pre-defined period of time.

Our cookies. You can find information about the individual cookies we use and the purposes for which we use them in the table below. 

Cookie	Lifespan e.g. session, persistent	Cookie purpose (i.e. what it does)	Cookie Type	Intrusiveness/ Justification
wordpress_[hash] wordpress_logged_in_[hash] wp-settings-{time}-[UID]	Just under a year	To check if the user is logged in and remember where to redirect the user to after login forms. (Such as wp-admin or user checkout)	Essential	None, it’s not tracking elsewhere. Its only to remember who the user is and what role pages by default.

Third party cookies

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies. We suggest you check the third-party websites for more information about their cookies and how to manage them.

Here is a list of the third-party cookies that appear on our site:

Cookie	Lifespan e.g. session, persistent	Cookie purpose (i.e. what it does)	Cookie Type	Intrusiveness/ Justification
Google Analytics	_utma _utmb _utmc _utmz Persistent – may last for 2 years	Google Analytics cookies do not collect personal data about our website visitors. The data collected by Google Analytics is used to analyse how frequently the same people revisit the website, how the website is found (from advertising or referring websites), and which pages are most frequently viewed. This information is combined with data from thousands of other users to create an overall picture of website use and is never identified individually or personally and is not linked to any other information we store about you. Our Privacy Policy details further information about this cookie and your rights. Google’s Privacy Policy https://www.google.com/policies/privacy/ Opt out of Google Analytics https://tools.google.com/dlpage/gaoptout	Analytics	ZERO// Standard session cookie served by the web server

Your management of cookies

Our cookies do not collect or store personal information about you such as your name, address, payment details. 

You can accept the cookies on our site through the cookies pop-up consent box included on this site. You may withdraw this consent at any time by changing your cookie preferences on your browser (as described below) and/or by sending a request by post or email to the address or email address set out below. 

Artisan Coffee Co. Limited
Unit 4, The Powerhouse
Great Park Road
Bradley Stoke
Bristol
BS32 4RU

Email: info@artisancoffeeco.com

You can restrict, block or delete cookies from our site using your web browser (note that most web browser software is initially set up to accept cookies). Each web browser is different so you should check the “Help” menu of your particular browser (or device manual) to learn how to change your cookie preferences. For further information about cookies and how to set your cookie preferences please go to www.allaboutcookies.org. 

Please note that if you block or delete our cookies, some services or website functionality may also be removed.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@artisancoffeeco.com or by mail using the details provided below:

17 Redding Close, Dartford, DA2 6NB, United Kingdom

Last updated:01/04/2021