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Delivery & Returns

An important message to all of our valued customers

Royal Mail Strikes

Royal Mail have informed us of strike action on the below dates disrupting deliveries during those periods, no deliveries will be made on the day of strikes and delays to standard tracked services (RM48 & 24) are to be expected. DPD Next Day services are excluded.

For guaranteed delivery for the weekend please choose DPD Next Day Delivery - Last Order before 12.30pm.

  • Thursday 13th October
  • Thursday 20th October
  • Tuesday 25th October

All orders placed after 3pm on days of strike action will be dispatched the following day when service resumes (further delays could be expected in the days following due to the impact of this strike action).

When will my order be processed and dispatched? 

Your order will be processed immediately and dispatched within 24 hours from when your order is placed.*

*Orders placed before 12:30 pm GMT on business days/working days will be shipped on the same day.

When will my coffee arrive?

We use Royal Mail 48 for all standard delivery, including for orders above £25 where delivery is included. Orders can take between 3-5 working days to be delivered.

All UK orders dispatched with Royal Mail 24 service will be delivered in 2-3 working days.

All UK orders dispatched with DPD are for next (working) day delivery. Please note DPD does not deliver on Saturdays.

Will I be charged for delivery?


If you live in the UK and your order is below £25 we will add a £2.99 delivery charge to your order at checkout.

Delivery is free for all UK orders amounting to a value of £25 or more.

You can opt to expedite your delivery at checkout, the following charges apply:

  • Royal Mail 24 tracked - £3.90
  • DPD Next Day* - £6.60

* For next day delivery, orders need to be confirmed before 12:30 pm GMT on business days/working days.

Will my delivery fit through my letterbox?


Currently, our boxes do not fit through a letter box however it is something we are working on and will update you when it changes.

Do you deliver internationally?


Due to Brexit complications, we are currently only accepting orders for UK delivery. We apologise for any inconvenience; we are working hard to change this as soon as possible. 

For orders and delivery to South of France and Monaco please visit this store here

RETURNS POLICY

Artisan Coffee Co. strive to provide you with exceptional service and to ensure your coffee always arrives fresh, delicious and in perfect condition.

As coffee is a natural product that is perishable, we are unable to accept returns on coffee orders but from time to time we accept mistakes can happen. If there has been an error with your order please contact our customer services team immediately at hello@artisancoffeeco.com 

Brew Equipment

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened or unused and in its original packaging. You’ll also need the receipt or proof of purchase. Please note that if your purchase resulted in a free gift being included in your order, the free gift will also need to be returned, in an unused and saleable condition.

If you are dissatisfied with your order or any part of your experience and would like to discuss a refund or exchange, within 14 days of receiving your purchase, please email our customer service team at hello@artisancoffeeco.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.